 NEW! Casper Secure™ Drive Backup 3.0
Frequently Asked Questions
Does Casper Secure Drive Backup suppot Windows 7?
Does Casper Secure Drive Backup work with Solid State Drives (SSD)?
Does Casper Secure Drive Backup work with external USB and Firewire drives?
Does Casper Secure Drive Backup support USB 3.0?
Does Casper Secure Drive Backup work with eSATA drives?
Can I use Casper Secure Drive Backup to backup a drive that is not whole disk encrypted?
Is Casper Secure Drive Backup compatible with Windows 95, Windows 98, or Windows ME?
Does Casper Secure Drive Backup support multiple boot configurations?
Is Casper Secure Drive Backup compatible with GoBack?
Does Casper Secure Drive Backup support disk cloning for the purpose of duplicating a hard disk for use on another machine?
Does Casper Secure Drive Backup support copying of Windows Dynamic Volumes?
Can Casper Secure Drive Backup be used to backup a network drive?
After copying my Windows system drive to a new drive, I cannot boot from the copy. Why not?
Will I need to reactivate Windows when booting the computer from a copy created by Casper Secure Drive Backup?
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Does Casper Secure Drive Backup suppot Windows 7?
Yes. Casper Secure Drive Backup can be used on all versions of Windows 7.
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Does Casper Secure Drive Backup work with Solid State Drives (SSD)?
Yes. Casper Secure Drive Backup has complete support for solid state and Advanced Format (4KB sector size) devices.
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Does Casper Secure Drive Backup work with external USB and Firewire drives?
Yes. Casper Secure Drive Backup is device independent. As long as the drives are recognized by Windows,
Casper will support them.
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Does Casper Secure Drive Backup support USB 3.0?
Yes. Casper Secure Drive Backup fully supports all versions of USB, including USB 3.0.
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Does Casper Secure Drive Backup work with eSATA drives?
Yes. Casper Secure Drive Backup is device independent.
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Can I use Casper Secure Drive Backup to backup a drive that is not whole disk encrypted?
Yes. Casper Secure Drive Backup will backup both encrypted and unencrypted drives.
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Is Casper Secure Drive Backup compatible with Windows 95, Windows 98, or Windows ME?
While Casper Secure Drive Backup can be used to backup all versions of Windows 7, Windows Vista, Windows XP,
2000, ME, 98, and 95, Casper will not run on Windows 95, 98, or ME systems. These platforms
may be backed up only when using the Casper Secure Startup Disk or when running Casper Secure Drive Backup
from within Windows 7, Vista, XP, or 2000.
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Does Casper Secure Drive Backup support multiple boot configurations?
Yes. Casper Secure Drive Backup supports various mutiple boot configurations, including multiboot Windows 7 and Windows Vista/XP/2000,
multiboot Windows Vista and Windows XP/2000, and dual boot Windows 7/Vista/XP/2000 and Windows 9x/ME configurations.
Other multiple boot configurations are not officially supported.
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Is Casper Secure Drive Backup compatible with GoBack?
Yes. However, due to the specific nature of GoBack, if you want to copy to a hard disk protected by
GoBack, or copy to a drive that contains a GoBack history file, you must disable protection on the
hard disk first. You must also disable protection before creating or removing a drive on a hard disk protected by GoBack.
If you use GoBack, please consult the Casper Secure Drive Backup help for additional information. Please note that
it is not necessary to disable GoBack to copy from a hard disk protected by GoBack.
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Does Casper Secure Drive Backup support disk cloning for the purpose of duplicating a hard disk for use on another machine?
No. Casper Secure Drive Backup is not designed to duplicate a hard disk for use on another machine. If you wish to clone
a volume or disk for use on another machine, run Microsoft's Sysprep utility first. For more information about this utility
for Windows 2000, click here.
For Windows XP, see How to Use
Sysprep.
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Does Casper Secure Drive Backup support copying of Windows Dynamic Volumes?
While Casper Secure Drive Backup does support copying of Dynamic Volumes, it does not support cloning of Dynamic Disks.
This means it will not allow you to copy an entire hard disk to or from a Dynamic Disk even if the Dynamic
Disk is fully self-contained (e.g. defines a simple volume that is not striped, mirrored, or spanned across multiple disks).
However, Casper Secure Drive Backup does support copying of dynamic volumes to other volumes and Basic Disks where possible. When copying
a dynamic volume, Casper Secure Drive Backup will copy only the content of the volume. It will not copy or recreate the actual data structures to
reproduce the dynamic disk(s) by which the volume is defined. Dynamic Volumes include volume sets, stripe sets, stripe sets with
parity, and partitions located on disk mirror/duplex sets configured using the Windows Disk Administrator.
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Can Casper Secure Drive Backup be used to backup a network drive?
No. Casper Secure Drive Backup does not support mapped network drives or network attached
storage (NAS) devices.
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After copying my Windows system drive to a new drive, I cannot boot from the copy. Why not?
The most common reason for this problem is the absence of a bootable master boot record or active partition on the target disk.
When using the Copy a specific drive method to copy one drive to another, Casper Secure Drive Backup does
not replace the master boot record or change the active partition status on the target disk. In order to ensure the target disk
contains a valid master boot record and the appropriate partition is marked active, it is necessary to use the Copy an
entire hard disk method. Alternatively, Casper Explorer may be used to apply a genuine Windows master boot record and
change the active partition status on the target disk. For additional information related to resolving boot problems, see the help topic
entitled Resolving Boot Problems under the Troubleshooting section in the Casper Secure Drive Backup
help file. For help with replacing a master boot record or changing the active partition on a hard disk, see the help
topics Repair or replace a master boot record and Mark a partition active under the Disk
Management section of Working with Casper Explorer.
In some instances, a boot failure may be caused by an unexpected change in the geometry of a device. If you are unable to resolve
a boot failure, please contact Technical Support for assistance.
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Will I need to reactivate Windows when booting the computer from a copy created by Casper Secure Drive Backup?
Generally, reactivating Windows is not necessary, but it should not be a problem either way. The
Windows activation process is actually tied to several components on the system. Microsoft has
a
Technical Market Bulletin on Windows Product Activation (WPA) that explains how it works. Basically, WPA generates
a hash based on approximately 10 different hardware items. While this includes the serial number of the hard disk,
this is only one component of the hash key. The following list was extracted from Table 1 of the Technical Market Bulletin
document:
Table 1: Hardware hash component values
Component | Name |
1 | Display Adapter |
2 | SCSI Adapter |
3 | IDE Adapter |
4 | Network Adapter MAC Address |
5 | RAM Amount Range (i.e. 0-64mb, 64-128mb, etc) |
6 | Processor Type |
7 | Processor Serial Number |
8 | Hard Drive Device |
9 | Hard Drive Volume Serial Number |
10 | CD–ROM / CD-RW / DVD-ROM |
- | “Dockable |
- | Hardware Hash version (version of algorithm used) |
The Technical Market Bulletin document describes how hardware modifications affect the activation status of Windows
as follows:
"...At each login, Windows checks to see that it is running on the same or similar hardware that it was activated
on. If it detects that the hardware is “substantially different”, reactivation is required..."
"...Microsoft defines “substantially different” hardware differently for PCs that are configured to be dockable. Additionally,
the network adapter is given a superior “weighting.” If the PC is not dockable and a network adapter exists and is not changed,
6 or more of the other above values would have to change before reactivation was required. If a network adapter existed but is
changed or never existed at all, 4 or more changes (including the changed network adapter if it previously existed) will result
in a requirement to reactivate...
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