Is my order secure?
If you are using Netscape Navigator 3.0 and above or Internet Explorer 3.0 and above you are able to place secure orders. Make sure you have all the security features turned on in the preference settings for your browser. Web pages presented during the order checkout process will begin with “https.” This indicates the use of a secure protocol that employs encrypted communication, and is widely used on the World Wide Web for security-sensitive data such as payment transactions.
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Can I order online without a credit card?
Not at this time. To place an order by check or money order, please contact sales@fssdev.com or call (800) 272-5457 in the U.S. Outside the U.S., please call (317) 579-3100 for assistance.
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What credit cards do you currently accept?
We accept Visa, Visa Electron, MasterCard, American Express, and Discover.
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Should I include dashes or spaces in the credit card number?
While unnecessary, spaces and dashes are acceptable in the credit card number.
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I keep getting an error message. Is my card not good?
There are many reasons why a credit card transaction can fail. One reason may be that your credit limit has been reached. Other reasons may have nothing to do with your credit card, but rather with a credit card machine on our end or your bank's end. If you have problems, you can contact Customer Service at (800) 272-5457 or (317) 579-3100 for assistance.
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How do I cancel an order?
Unfortunately it is nearly impossible to cancel an order once you have clicked on the "Complete Purchase" button. However, we do offer a 30-day unconditional money-back-guarantee. If you would like to arrange a refund, simply send your request to service@fssdev.com. Be sure to include your customer number, order number, and email address in your message. You may also contact Customer Service at (800) 272-5457 or (317) 579-3100 for assistance.
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What is your return policy?
We offer a 30-day unconditional money-back-guarantee. If you would like to arrange a refund, simply send your request to service@fssdev.com. Be sure to include your customer number, order number, and email address in your message. You may also contact Customer Service at (800) 272-5457 or (317) 579-3100 for assistance.
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Is a physical shipment available?
Unfortunately, most of our software is currently available only as a software download.
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When a physical shipment is available, is it better to download or receive the physical shipment?
We recommend downloading because it is faster and less expensive. Downloading takes minutes rather than days or weeks, and there are no shipping charges when you download.
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Is there any advantage in receiving a physical shipment?
Not really. Since our software is designed specifically for distribution on the Internet, there is little difference in what you get when you request a physical shipment. If you do request a physical shipment, the software is shipped on a CD-ROM.
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I lost my receipt. Can I get another copy?
Yes. You can review your order history and obtain a duplicate copy of a receipt by logging into My Account History at our Customer Service Center.
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